Shopping

Are items sold on The Attic Place originals?

Yes, all our items are guaranteed authentic. We offer a full refund on any item purchased from The Attic Place, should you find the item to be otherwise. Find out more here.

What currency are the prices on The Attic Place stated in?

All our prices are listed in Singapore dollars. For your convenience, you can quickly convert the amount to your desired currency. Please note however, that this is only meant as a reference and the exact amount charge will depend on the exchange rate imposed by your credit card merchant.

What condition are the items in?

We are highly selective about the items we purchase and generally only sell items which are in good condition. We rate our products as follows:-
- Brand new: Absolutely mint condition and has never been used - New / Almost new: Pristine condition, with almost no sign of usage. - 80 to 98% new: Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears, in varying degrees. - Vintage: Occasionally, we may list for sale vintage items that have been well loved and it shows. But we have many customers who love these items the way they are – with character and style.

Are pre-owned items cleaned or reconditioned prior to be listed for sale?

Definitely. We ensure that all items are lovingly restored to their lustre, to the best of our abilities, prior to sale. Where required, we also send items back to the manufacturer for reconditioning or repairs.

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions.

Are the images shown on your website of the actual items listed for sale?

Yes, we take photos of each of our items so that you can have a full view of them prior to purchase. We try our best to showcase the product in detail and as true to the original product as possible so that you know what you are buying.

Do I have to pay Goods & Services Tax (GST)?

No, we do not charge GST on our products.

Can I order online and pay / collect in store?

Yes, of course! You save on shipping charges this way.

Can I pay by installment online?

Unfortunately, we can only process installment plans at the terminal in our store. We offer 6-, 12- and 24-month installment plans for Singapore-issued UOB / Citibank / DBS & POSB credit cards.

Shipping and Returns

Do you ship to international destinations?

Yes, we offer shipping worldwide.

How much does it cost to ship the items?

Shipping is now free to both local and international locations with delivery by Speedpost EMS. For other delivery options, please drop us an email and we will be happy to advise accordingly.

What is the estimated time required for delivery of my item(s)?

For local delivery, you should receive your item(s) within one (1) to three (3) working days after payment confirmation. For overseas delivery, depending on the destination, you should receive your item(s) within one(1) week after payment confirmation. We will provide you with the tracking number of your parcel once item has been shipped out so that you can check on the status of your order.

What is your return policy?

All items sold are not refundable or exchangeable.

Selling Your Items

What determines the price which I can get for my selling bag?

Many factors go into determining the value of the bag. It’s an art as much as a science! It depends on the brand, model, colour, purchase location, condition as well as the current demand of the product. Send us details via email or bring your bag down to our store so that our associates can advise you.

Do you offer consignment sales?

Yes, we do! Consignment will be the best way to secure a higher price for your bags. We are committed to helping you sell your bag as soon as possible.

How long is the consignment period? How long will it take to sell my item?

The typical consignment period is 2 months and we have had a good success rate with our items. However, it is always difficult to advise on an exact timeframe it takes to sell an item. Read about our terms & conditions.

Do you charge a transaction fee?

No, we do not charge any transaction fees for consignment.